Research and briefly describe one or two lean /// whole question is below

Research and briefly describe one or two lean initiatives in service organizations and then make an argument for or against adopting lean principles in service businesses. What is different about applying lean in a factory versus a service situation? Describe your findings in a 2-3 page paper. ;

APA formatting is required. Use a minimum of 3 references, including the textbook. Wikipedia is not an acceptable source.