Queuing Models Disc. Question

This is for Bus 461 -Modeling,Spreadsheet Analysis, and Communication for Decision Making

In today’s fast-paced environment, individuals are continually trying to do more with the same limited time constraints. In a retail store like Wal-Mart, explain how components of queuing systems can influence customer satisfaction or dissatisfaction. How might the queuing process positively or negatively impact customer loyalty? ;