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Performance Measures

In healthcare, the terms “balanced scorecard” and a “dashboard” are used to describe performance measurement tools that are broad in scope but summarized in a few key indicators. In this assignment, you will create a specific dashboard for an operating unit of a healthcare organization.

Tasks:

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  • Select and describe a specific healthcare operating unit. Examples are an emergency department, a surgical service, a specific nursing unit, and a physician’s office practice. Select a type of healthcare service you are familiar with.  Choose emergency department
  • Locate at least three recent (within the past four years) journal articles from professional and peer-reviewed journals that discuss dashboard, balanced scorecard, or performance measurement. Write a brief review of the articles, giving complete citations.
  • On the basis of the literature review and your knowledge of the unit, create four categories of measurement. They must include both clinical and financial categories. Describe the categories and write a justification for each.
  • For each category, create at least three specific performance measures. For each measure, describe how it is calculated and where the data can be found.
  • Explain how the performance measures may change if the unit of analysis is the organization as a whole and not the specific operating unit.

Submission Details:

  • Present your analysis as a 5-page report in a Microsoft Word document formatted in APA style.
  • On a separate page, cite all sources using APA format. 

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