Customer Service Leadership
You did part 1 for me so I am coming to you first to see if you would like to have fisrt dibs.
JFiler_CompanySelectionandOverview_072714.docx ; that is from the first one.
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This week you will be studying the ; organizational culture of the company you have selected for your project. ; Organizational culture is composed of the unique norms and set of beliefs that ; are held by an organization and its employees. Culture can often impact who a ; company hires, how they are trained, the quality of service they provide, and ; the type of work environment that is created.
Write a one-page paper describing ; the organizational culture of your selected company. Specifically, be sure to ; address what contributes to creating this culture, and explain how it impacts ; the level of customer service that is delivered and the type of working ; environment that is created.
To gather information for this ; assignment, you can use personal observation, interview an employee, and/or ; find research on the company’s culture. Be sure to cite any references in APA ; format.
