Chick-fil-A and Leadership

Chick-fil-A (CFA) is one of the largest and most ; successful privately held restaurant chains in the United States, with over $3 ; billion in sales in 2009. One of the most important factors in the success of ; CFA has been due to its outstanding leadership, starting at the top with Truett ; Cathy, founder of the company. ;

For this assignment, research the leadership culture ; of CFA to gain insights into how it shapes the customer service environment ; that is created within the company. After completing your research, write a ; one-page paper that does the following:

• Provide an overview of the ; company, including historical facts, company mission, core values, and a list ; of the key corporate leaders.
• Describe how the leaders, or ; operators, of local CFA restaurants are developed and selected.
• Explain how CFA creates a ; culture of leadership by identifying potential leaders and training them for ; future leadership positions within the company.
• Provide your own analysis of ; why the leadership philosophy at CFA is so successful, and explain how it impacts ; the level of service that is provided at CFA restaurants every day. Give ; specific examples.
• Be sure to cite at least one ; article to support your research using APA format.