Analyze/discuss this Business Ethics Minute video

Analyze/discuss this Business Ethics Minute video: ;https://www.youtube.com/watch?v=vzZUJtADhsg ;. Conduct research and defend your view, using at least one point from our textbook (attached). Be sure to cite your sources. The requirement is 400 words, to include references from the book: ;https://books.google.com.bh/books?id=zr-iAgAAQBAJ&pg=PA475&lpg=PA475&dq=Case+8:+Zappos:+Delivering+Customer+Satisfaction%22&source=bl&ots=vhFG6MCLP_&sig=Zic3nhF8hu_R8Q0DTkhunZioZBw&hl=en&sa=X&ei=2a0ZVc-7IcarU_-JglA&ved=0CCkQ6AEwAg#v=onepage&q=Case%208%3A%20Zappos%3A%20Delivering%20Customer%20Satisfaction%22&f=false