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Staffing and Selection Case Questions

1. ; Look at the following website: ; http://www.chegg.com/homework-help/application-1-evaluation-two-new-assessment-methods-selectin-chapter-7-problem-1a-solution-9780077310493-exc

Read the case “Evaluation of Two New Assessment Methods for Selecting Telephone Customer Service Representatives,” and answer the three questions at the end. ; Successful responses will use the validity data to support the recommendation.

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2. ; Considering Tanglewood Stores, how would you recommend conducting a Criterion-Related Validation Test of selection methods for a position? How would you recommend they conduct such a test? For this week, let’s try to have our discussion lead to one collective recommendation from the case for the Tanglewood to consider.

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“FIRST15”

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