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Reinventing the Wheel

Answer the questions to the case, “Reinventing the Wheel at Apex Door Company,” at the end of Chapter 5. Include at least one outside source supporting your answers. Explain your answers in 200 words

Reinventing the Wheel at Apex Door Company

Jim Delaney, president of ;Apex ;Door ;Company, has a problem. No matter how often he tells his employees how to do ;their jobs, ;they invariably “decide to do things ;their way,” as he puts it, and arguments ensue between Delaney, ;the ;employee, and ;the ;employee’s supervisor. One example is in ;the ;door-design department. ;The ;designers are expected to work with ;the ;architects to design ;doors that ;meet ;the ;specifications. Although it’s not “rocket science,” as Delaney puts it, ;the ;designers often make mistakes—such as designing in too much steel—a problem that ;can cost ;Apextens of thousands of wasted dollars, especially considering ;the ;number of ;doors in, say, a 30-story office tower.

The ;order-processing department is another example. Although Jim has a specific, detailed way he wants each order written up, most of ;the ;order clerks don’t understand how to use ;the ;multipage order form, and ;they improvise when it comes to a question such as whether to classify a customer as “industrial” or “commercial.”

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The ;current training process is as follows. None of ;the ;jobs have training manuals per se, although several have somewhat ;out-of-date job descriptions. ;The ;training for new employees is all on ;the ;job: Usually, ;the ;person leaving ;the ;company ;trains ;the ;new person during ;the ;1- or 2-week overlap period, but if ;there’s no overlap, ;the ;new person is trained as well as possible by other employees who have occasionally filled in onthe ;job in ;the ;past. ;The ;training is basically ;the ;same for jobs throughout ;the ;company.



What ;do you think of ;Apex’s training process? Why might it help to explain why employees “do things ;their way”?


What ;role do job descriptions play in training?


Explain in detail what ;you would do to improve ;the ;training process ;at ;Apex. Make sure to provide specific suggestions.

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