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Reflection Paper

For your final assignment, write a one-page paper that reflects on the most important things you learned in this course. Specifically:

  • Explain your perspective on customer service now, compared to when the course first started.
  • Identify at least two ideas or concepts that were very interesting to you, and explain why.
  • Describe your own philosophy of customer service and how you will apply the principles of this course at your current or future job.
  • Identify one company that provides excellent customer service and explain how that company reflects your own philosophy of customer service.

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