Read the PPT and answer the question

There are 2 chapter, you need to read each PPT and answer the questions.

You don’t need to use APA format! Just answer the question! ;

Chapter 9 Slides.pptx ;

After reading Chapter Nine, answer the following question:

• List and define the two major types of customer-defined standards and give three examples of each

Chapter 10 Slides.pptx ;

After reading Chapter Ten, answer the following questions:

• The framework for understanding servicescape effects on behavior follows from basic stimulus-organism-response theory. Define a service’s physical evidence in terms of this theory.
• What is a “third place?” Discuss the circumstances under which a servicescape can take on the character of a third place.