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Outline the most important aspects of quality management
Given the scenario outlined in the case study:
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- How would you go about determining the cost of quality for Hotel Escargo?
- Provide cost of quality examples in the hotel industry for:
- Appraisal costs
- Prevention costs
- Internal failure costs
- External failure costs
- Based on the information in the case study, which of these costs do you feel are relevant to Hotel Escargo and why?
quality mangemnt No plagerisim, References