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MULTIPLE CHOICE…..

/in /by

QUESTION 1

1. ; Match the term with the definition

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TERMS

Archive sites
Exclusive sponsorship

The club

Freeway intersections or portals

The town hall

The customer service center

DEFINITION

A.

Texaco publishing the radio schedule for the Metropolitan Opera on National Public radio is an example of this.

B.

Tripod, a resource center for college students is an example of this

C.

Search engines, directories, news centers, and electronic malls are examples of these

D.

On the Internet, this is an electronic community, which has been a central feature of the Internet since its foundation.

E.

Sites such as these allow customers to check balances, track packages, etc.

F.

Provide their visitors with opportunities to discover the historical aspects of the company’s activities

QUESTION 2

1. ; The Web, compared to other media, does not provide a relatively level playing field for all participants.

;True

;False

QUESTION 3

1. ; The best websites both __________ and _____________ ;with large numbers of visitors in a target group.

recruit, identify

attract, interact

identify, associate

promote, link

QUESTION 4

1. ; A service factory is considered to be Low on Labor Intensity and Low on Interaction and customization within the Service process matrix

;True

;False

QUESTION 5

1. ; Match the term with the definition:

TERMS

Specialized attraction

Broad attraction

Personalized attractor

DEFINITIONS

A.

Appeals to a more narrow audience

B.

Utilities or mass entertainment tend to fall in this category

C.

Can create switching costs for the visitor

QUESTION 6

1. ; Mass entertainment is considered to be High on both Interaction and Customization within the Attractors grid.

;True

;False

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