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human resource management

1. Which of the following is a false statement about unfair-labor-practice charges?

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A. If the charges are investigated and found to have merit, a formal complaint is issued.

B. Charges must be filed within 12 months of the alleged unfair labor practice.

C. Complaints may be deferred to an agreed-upon employer-union grievance procedure.

D. Charges are filed with the NLRB.

2. Which of the following is a false statement about fact-finding as an impasse resolution procedure?

A. A fact-finder is often used for negotiations with governmental bodies.

B. A fact-finder’s findings are binding on the parties.

C. A fact-finder reports on the reasons for the dispute.

D. A fact-finder’s findings are made public.

3. Which of the following employee groups is most likely to be excluded by the NLRB from participating in

organizing activities and being a member of the bargaining unit?

A. Employees who have been on strike for economic reasons for less than one year and who have been replaced by other


B. Employees in multiple facilities within a single employer

C. Employees covered by multiple employers

D. Employees with certain supervisory duties

4. Union membership in the United States peaked in the

A. 1990s.

B. 1950s.

C. 1960s.

D. 1980s.

5. Which of the following is an advantage of a relational database?

A. Users can file or retrieve information according to any field across different bases.

B. Databases are stored in a central location.

C. Information is stored in one large file.

D. It helps people arrive at decisions that reflect expert knowledge.

6. Which of the following is a false statement about the performance management process across national


A. The extent to which managers measure performance varies from one country to another, with some organizations having to

update their performance plans more often than once a year.

B. Although employees around the world appreciate feedback, U.S. employees are generally much more used to direct

feedback than are employees in other countries.

C. The general principles of performance management apply in most countries, but the specific methods that work in one country

may fail in another.

D. While the measures used may vary from country to country, the legal requirements remain the same as those in the United


7. Which of the following is a false statement about an HRIS?

A. Separate files can be linked by common elements.

B. It lets a user sort the data by any of the fields.

C. HR staff can retrieve information about specific applicants.

D. The system is designed to serve only the HR staff.

8. Three typical questions asked for assessing candidates for overseas assignments about family

considerations are among the following. Which is not a typical question about family considerations for an

overseas assignment candidate?

A. What is the spouse’s goal in this move?

B. Can the candidate work without supervision?

C. How many moves has the family made in the past among different cities or parts of the United States?

D. How is each member of the family reacting to this possible move?

9. Which of the following is a false statement about the goals of management?

A. Management prefers to increase wages and benefits and allow flexibility of work rules and schedules.

B. Management’s goals continue to emphasize restraining costs and improving output.

C. Management’s concern is that a union will create higher costs in wages and benefits, as well as raise the risk of work


D. Management goals are to increase the organization’s profits.

10. Which of the following is not a measure for an HRM audit for staffing?

A. Anticipation of personnel needs

B. Treatment of applicants

C. Fairness of existing job evaluation system in assigning grades and salaries

D. Timeliness of referring qualified workers to line supervisors

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