Read Case 6.2: Hot Coffee at McDonald’s, located here or on page 231 in your textbook. Next, watch the video titled, “Woman Burned by McDonald’s Hot Coffee, Then the News Media | Retro Report | The New York Times” (12 min 17 s), located below.
After reviewing the video and case study, choose two (2) of the five (5) discussion questions located at the end of the case.Business 309 Case Study 6.2
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