Discuss the Arguments of Two Managers in the Situation

Q. 4 ;(a) ;Two ;managers ;(manager ;A ;and ;manager ;B) ;of ;XYZ ;Company ;attended ;a ;seminar ;on

Corporate ;Social ;Responsibility ;(CSR). ;After ;attending ;the ;seminar ;both ;the ;managers

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developed ;conflicting ;viewpoints ;about ;CSR. ;They ;both ;started ;to ;argue; ;Manager ;A,

said ;ì ;CSR ;activities ;are ;unnecessary ;burden ;on ;organizations, ;and ;these ;activities

result ;in ;increased ;cost ;and ;reduced ;prof it ;margins. ;In ;response ;to ;it ;manager ;B ;said,

ì These ;activities ;should ;not ;be ;seen ;as ;expense ;or ;cost ;rather ;it ;should ;be ;treated ;as

investmentî.

 ;What arguments you think manager A can give to support his viewpoint?

 ;What arguments manager B can give to support his viewpoint?

(b) ;Total ;Quality ;Management ;(TQM) ;program ;has ;become ;very ;important ;for ;all ;types ;of

organizations in today’s highly competitive and challenging environment. Elaborate.