Q. 4 (a) Two managers (manager A and manager B) of XYZ Company attended a seminar on
Corporate Social Responsibility (CSR). After attending the seminar both the managers
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developed conflicting viewpoints about CSR. They both started to argue; Manager A,
said ì CSR activities are unnecessary burden on organizations, and these activities
result in increased cost and reduced prof it margins. In response to it manager B said,
ì These activities should not be seen as expense or cost rather it should be treated as
What arguments you think manager A can give to support his viewpoint?
What arguments manager B can give to support his viewpoint?
(b) Total Quality Management (TQM) program has become very important for all types of
organizations in today’s highly competitive and challenging environment. Elaborate.