John Kotter in his article “What Leaders Really Do” makes the following statement, “Managers promote stability while leaders press for change, and only organizations that embrace both sides of the contradiction can thrive in turbulent times.”
Read the fact pattern of Studer International at the end of chapter one in Richard Daft’s book The Leadership Experience, Daft – What Does It Mean to Be a Leader?
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Explain what you think Dean Adams should do in light of this quote. Should he think like a manager or a leader in making this decision and why? Be sure to elucidate the ramifications of the decision by taking the different perspectives. Also include in your comments the different solutions that may result from a leader’s perspective and that of the manager’s perspective.