Case Study

Read the case study: ;Green Mountain Resort (Dis)solves the Turnover Problem from the end of Chapter 2. Answer the following questions in a three page APA style paper; include outside sources to support your answers.

Questions: ;

1. Which of the six change images discussed in ;this chapter can be identified in the assumptions ;about managing turnover that were held by ;

• Gunter? ;

• The hospitality literature? ;

• The consultant? ;

2. How did these assumptions influence prescriptions for dealing with “the turnover problem”? ;

3. Choose another change image and apply it to ;“the turnover problem.” To what new insights ;does it lead? ;

4. What conclusions do you draw from this about ;the statement at the start of the chapter that “if ;we only draw upon one particular frame, then ;this will take us away from thinking about what is ;going on from an alternative perspective”? ;

Green Mountain.pdf ;