British Airways

Read the case study: The British Airways Swipe Card Debacle from the end of chapter 8 in your text. ; Review the swipe card story, drawing on each of the following change perspectives discussed in chapters 7 and 8: organizational development, sense-making, change management, contingency, and processual. ; Answer the following questions in a three page APA style paper; include outside sources to support your answers.
; a. ;From each change perspective, what are the key issues to understanding the wildcat strike?
;b. ;Assume that you have been retained as a change consultant by BA management to advise them on how to avoid such a situation in the ;
; future. ; What lessons emerge from each perspective and what recommendations would you draw from each in constructing your advice ;
; to BA management? ; If appropriate, role-play the presentation of this advice to senior management of BA. ;
; c. ;Is there one change perspective, or a combination of change perspectives, that provides the best way of understanding the swipe card ;
;issue? Why?
;d. ;What broad conclusions emerge from this analysis?

BA Case Study.pdf ;