8. Compared to results reached through litigation, mediated settlements a. are o

1. ; Ethnic, cultural, racial, or other social diversity among disputants and their advocates canstall conflict resolution by

a. ; leading to misunderstandings in communication

b. ; leading to divergent attitudes toward the open expression of conflict and appropriate methods of managing conflict

c. ; neither a nor b

d. ; both a and b

2. ; Compared to results reached through litigation, mediated settlements

a. ; are often more creative

b. ; are more likely to resolve underlying conflicts of the disputants

c. ; can often better anticipate and address future conflicts

d. ; all of the above

3. ; Of the five forms of mediation, the one designed to remove a dispute from the court system and focus on a short term solution is

a. ; Therapeutic

b. ; Bargain Based

c. ; Triage

d. ; Pure

4. ; During the _________ stage of mediation, the mediator will inform the person of the nature of the services, answer relevant questions, and avoid discussing the details.

a. ; Issues clarification

b. ; Introduction

c. ; Initial client contact

d. ; Productive stage